FAQ

  • What is Kintu?

    Kintu is a bridge connecting ancient ways and modern times. For many years Kintu has been dedicated to supporting indigenous and local artisans as we understood ‘to help one is to help all’.

    Our mission is to preserve ancient wisdom through supporting artisans and assist a state of balance by welcome these sacred tools to our modern lives. We feel honoured to be the bridge between worlds, welcoming these ancient wisdoms to your heart and hands.

  • What does Kintu mean?

    In Quechua and Aymara culture, the K’intu is a symbol of harmony between body, mind and heart.

    Kintu Is a grouping of three coca leaves together, with stems pointing down and leaves facing up, with the smallest leaf on top. The three leaves together represent the three worlds, the lower world of Uhu Pacha, middle world of Kay Pacha, and upper world of Hanaq Pacha.

    A KINTU is created with intention as an offering or prayer, offering these leaves to the land, the waters or the fire.

  • Who does Kintu work with, and why?

    Principally, we work with different indigenous tribes and cultures from Central and South America, as well as local artisans who work in harmony with Mother Earth.

    Products available with Kintu are always responsibly sourced from remote tribes and local artisans. These ceremonial tools are crafted with loving care and carry the intention of the maker, we recommend taking time to connect with these sacred tools, their wisdom and you own intention.

  • What shipping carrier do you use?

    We work with Australia Post for both domestic and international shipments.

  • How long will it take to get my order?

    It depends on where you are. Orders processed in Australia will take 2-7 business days on free standard shipping and about 1-3 business days on express shipping to arrive.

    Overseas deliveries can take anywhere from 7-21 business days on standard shipping and 7-14 on express shipping. Delivery details will be provided in your confirmation email.

    *Note: Shipping times might take more than we expect, and we cannot anticipate when an order would be delayed. Thank you for understanding and all the patience that’s involved. The love and support is very appreciated.

  • Do you ship overseas?

    Yes, we ship all over the world. We provide a flat rate of A$26 for standard international shipping and a flat rate of A$40 for express international shipping.

    Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

  • What if the item(s) I received are defective/incorrect/damaged?

    Did you receive a faulty unit, or the wrong product? Please contact our Customer Support team to start the return process.

    Please include the following information:

    • Order number

    • Proof of purchase

    • Video or photo of the faulty product (if applicable)

    • Complete delivery address

    • Contact telephone number

    In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

    Please note that we don’t accept returns of Hapé or Sananga.

  • How long is the return process?

    Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

    For returned items, a full refund will be credited for defective products.

    For non-defective items, refund excludes all shipping and handling fees.

  • When will I receive my refund?

    All refunds will be credited to your original form of payment.

    If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

  • Can I cancel my order?

    If you want to cancel your order, you should contact us as soon as possible.

    Please contact us at support@kintuartisans.com.

  • Can I change my address?

    If you need to change your shipping address after you bought product, please contact us at support@kintuartisans.com as soon as possible. Hopefully, we haven`t shipped it out yet and we can change it for you.